Posted on July 19, 2017August 7, 2017Advancing Effective Communication, Cultural Competence, and Patient- and Family-Centered Care for the Lesbian, Gay, Bisexual, and Transgender (LGBT) Community: A Field Guide Designed as guide, this tool reviews effective communication and patient-centeredness in providing safe and high-quality health care to diverse patient populations. The Joint Commission (Techurtz & Burke, 2014)